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Shipping Policy

Last updated: September 5, 2026

At Capodiva, we are committed to providing a smooth and reliable shipping experience. Please review the information below before placing your order.

1. Shipping Destinations

We currently ship to:

• Italy 🇮🇹
• United States 🇺🇸

Shipping availability may vary depending on the product and destination.

2. Free Shipping

We offer free standard shipping on all orders to Italy and the United States.

The cost of standard shipping is included in the product price, so no additional standard shipping fee will be charged at checkout.

3. Order Processing

Orders are processed after payment has been successfully received.

Please allow approximately 1–2 business days for your order to be processed and prepared for shipment.

Orders are generally not processed or shipped on weekends or public holidays.

4. Estimated Delivery Times

Estimated standard delivery times are:

Italy: 5–10 business days
United States: 3–7 business days

These delivery times are estimates and are not guaranteed.

Actual delivery times may vary depending on the product, shipping origin, destination, carrier, customs procedures, weather conditions, holidays, and other circumstances outside our control.

Some products may have different delivery times. If a specific product has a different estimated delivery time, the applicable information may be indicated on the product page or communicated to you after your order.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Please note that tracking information may take some time to become active after the shipment has been dispatched.

6. Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at:

[contact.capodiva@gmail.com]

Please include your order number so that we can assist you in checking the status of your shipment.

While we will do our best to assist you, Capodiva cannot guarantee delivery dates when delays are caused by shipping carriers, customs, weather conditions, holidays, or other circumstances beyond our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order cannot be delivered or is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the order needs to be reshipped.

8. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible at:

[YOUR CUSTOMER SERVICE EMAIL]

Please provide your order number and, where possible, clear photographs of the package and the damaged item.

If a shipment is confirmed as lost, we will work with the relevant shipping carrier and fulfillment partner to investigate the matter and determine the appropriate solution.

9. Customs, Duties and Import Taxes

For orders shipped to the United States, customs duties, import taxes, or other fees may apply depending on applicable laws and regulations.

Unless otherwise stated at checkout or required by applicable law, any applicable customs duties, import taxes, or similar charges are the responsibility of the customer.

For orders shipped within Italy, applicable taxes are handled in accordance with applicable laws and the information displayed at checkout.

10. Changes to Shipping Information

We may update our shipping methods, delivery estimates, or shipping destinations from time to time.

Any changes will be reflected in this Shipping Policy or communicated through our website where appropriate.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Capodiva
Email: [contact.capodiva@gmail.com]
Website: capodiva.com

We will be happy to assist you.