Refund & Return Policy

Last updated: September 5, 2026

At Capodiva, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 14 days of receiving your order, subject to the conditions below.

1. Return Eligibility

To be eligible for a return, the item must:

• Be returned within 14 days of delivery.
• Be unused, unworn, and in its original condition.
• Be returned with all original tags, packaging, and accessories, where applicable.
• Not show signs of use, damage, washing, stains, odors, or alterations.

We reserve the right to refuse a return if the product does not meet these conditions.

2. How to Request a Return

Please do not send your order back before contacting us.

To request a return, please contact us first at:

Email: contact.capodiva@gmail.com

Please include:

• Your full name
• Order number
• The item(s) you wish to return
• Reason for the return
• Any relevant photos, if the item is damaged or defective

After reviewing your request, we will provide you with the appropriate return instructions and return address.

Returns sent without contacting us first may not be accepted.

3. Return Shipping Costs

Unless the item received is defective, damaged, or incorrect, the customer is responsible for the cost of return shipping.

Return shipping costs are non-refundable.

We recommend using a tracked shipping service when returning an item, as Capodiva cannot be responsible for returns that are lost or damaged while being shipped back to us.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged, or different from the item you ordered, please contact us as soon as possible at [contact.capodiva@gmail.com].

Please provide your order number and clear photos of the item and packaging.

If the issue is confirmed to be our responsibility, we will provide appropriate instructions and cover the reasonable return shipping cost.

5. Refunds

Once we receive your returned item, we will inspect it to ensure that it meets our return conditions.

If the return is approved, your refund will be issued within 3 business days of receiving the returned item.

The refund will be sent to the original payment method used to place the order.

Please note that the time required for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

6. Original Shipping Costs

Where applicable, original shipping charges are generally non-refundable, except where required by applicable consumer protection laws.

For customers in the European Union, statutory consumer rights, including the applicable 14-day right of withdrawal, remain unaffected by this policy.

7. European Union Right of Withdrawal

If you are a consumer located in the European Union, you generally have the legal right to withdraw from your purchase within 14 days without giving a reason, subject to applicable legal exceptions.

The withdrawal period begins on the day you, or a third party designated by you, receives the goods.

To exercise this right, you must notify us within the applicable 14-day period by contacting:

Email: contact.capodiva@gmail.com

After notifying us, you must return the goods according to the return instructions we provide.

You are responsible for the direct cost of returning the goods, unless applicable law requires otherwise.

Nothing in this policy limits or excludes any mandatory consumer rights that apply to you under applicable law.

8. Exchanges

At this time, we do not offer direct exchanges.

If you wish to receive a different item, you may return the original item according to this policy and place a new order separately.

9. Non-Returnable Items

Returns may not be accepted for products that:

• Have been used or worn.
• Have been damaged after delivery.
• Are missing original tags or packaging where these are required for the return.
• Have been altered, washed, stained, or otherwise changed by the customer.

Any statutory rights that cannot legally be excluded remain unaffected.

10. Questions About Returns

If you have any questions about returns or refunds, please contact us:

Email: contact.capodiva@gmail.com
Website: capodiva.com

We will be happy to assist you with your return request.